Eco Cycles strives to maintain the highest level of customer satisfaction, so if you need any help, have any questions, or have an issue with your order or product, contact us through the appropriate channel and we will get back to you shortly.
- Inquiries for a Product, Custom Service, or Repair
- Checking the status of your order that hasn't shipped yet
- Request a modification to a current order
- Cancel an order that has not shipped yet
- Return an order or product that you have received
- General questions or help with a product you ordered
- Any other inquiry related to a purchased product or service not otherwise covered in PRODUCT DOCUMENTATION, ECO CYCLES INSTRUCTIONALS, RESOURCES, or FAQs.
- Filing warranty claims for replacement parts
- Extended support (correspondence and claims for discounted replacement parts and/or service past your standard warranty period)
Eco Cycles Comprehensive Warranty and Extended Support Plan
To file a Warranty Claim or for Extended Support - Contact Us at firstname.lastname@example.org
Note: Generally we do not use the phone line for the return or warranty process, as we need to record a paper trail to maintain protocol when addressing these issues.
We try to keep our line open primarily for ext.2 - Support but we do take calls on ext.1 - Sales, and ext.3 - Advertising, Promos, Etc. as well.
Customize your contact form to suit your business! Add custom fields like a dropdown menu, checkbox, text fields and more, so that you can gather pertinent info from shoppers right from the get-go, to help answer their inquiries more effectively.
You can add an address here or a short paragraph about your location(s) and hours of operation.
Mon-Fri: 9:00am - 6:00pm
Sat: 10:00am - 3:00pm