FRONT PAGE SUPERSALE running until 9/27 Retail Store Grand Opening! First come first serve while supplies last! New products will be added periodically to the front page sale! For questions email:

Add your deal, information or promotional text


      Eco Cycles strives to maintain the highest level of customer satisfaction, so if you need any help, have any questions, or have an issue with your order or product, contact us through the appropriate channel and we will get back to you shortly.

Sales (

- Inquiries for a Product, Custom Service, or Repair
- Checking the status of your order that hasn't shipped yet

Returns (

- Request a modification to a current order

- Cancel an order that has not shipped yet

- Return an order or product that you have received

Support (

- General questions or help with a product you ordered 
- Any other inquiry related to a purchased product or service not otherwise covered in PRODUCT DOCUMENTATIONECO CYCLES INSTRUCTIONALSRESOURCES, or FAQs.

Warranty (

- Filing warranty claims for replacement parts
- Extended support (correspondence and claims for discounted replacement parts and/or service past your standard warranty period)

Eco Cycles Comprehensive Warranty and Extended Support Plan

  • 90 Day Warranty on all E-Bikes, Motors, Batteries, and Parts.
  • We ship you the part or replacement deemed necessary per diagnosis. We will provide you with instructional support for the repair(s) as needed.
  • If you wish, or if a remote diagnosis cannot be made, we will cover parts and labor, and you cover shipping to and from our location in Nashville, TN for servicing.
  • After your 90 Day Warranty, we are happy to offer you Extended Support, with continued access to our Warranty Line, and 10% off on any parts needed for repair and/or service fees.
  • Upgraded/Extended/Modified/Alternate Warranty Plans may be offered or included on various items as well, in which case those terms override the Standard Warranty described herein.

     To file a Warranty Claim or for Extended Support - Contact Us at

Note: Generally we do not use the phone line for the return or warranty process, as we need to record a paper trail to maintain protocol when addressing these issues.


1-833-MY-EBIKE (1-833-693-2453)

We try to keep our line open primarily for ext.2 - Support but we do take calls on ext.1 - Sales, and ext.3 - Advertising, Promos, Etc. as well.

Get in touch today

Customize your contact form to suit your business! Add custom fields like a dropdown menu, checkbox, text fields and more, so that you can gather pertinent info from shoppers right from the get-go, to help answer their inquiries more effectively.

Use this field to display text of any kind, such as standard reply times for inquiries.

Come and visit

You can add an address here or a short paragraph about your location(s) and hours of operation.

Mon-Fri: 9:00am - 6:00pm
Sat: 10:00am - 3:00pm
Sun: Closed